This Privacy Policy explains exactly what personal data pay188 collects from Members, how that data is used, who it may be shared with, and the rights you hold over your own information at all times.
pay188 (referred to throughout this Policy as "pay188", "we", "us", or "our") is the operator of the online gaming and sports betting platform accessible at pay188.bet. pay188 serves Members primarily located in Indonesia, offering sports betting, live casino, slot games, and related entertainment services. pay188 acts as the data controller in respect of all personal data collected from Members and visitors to the Platform.
Our primary market is Indonesia, and we are particularly focused on serving players across Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, and other major Indonesian cities. This Policy applies to all personal data processed in connection with the pay188 Platform, regardless of where in the world that data is stored or processed on our behalf.
pay188 collects personal data that falls into the following categories. We only collect data that is genuinely necessary for the purpose for which it is processed.
This data is collected at registration and during KYC (Know Your Customer) verification. A valid Indonesian national identity card (KTP) or passport is the primary accepted form of identity documentation.
Financial data includes the bank account numbers or e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) linked to your pay188 Account for the purpose of processing deposits and withdrawals in Indonesian Rupiah (IDR). We do not store full card numbers, CVV codes, or any payment credentials beyond what is necessary to complete a transaction.
Records of any correspondence between you and pay188, including live chat transcripts, email exchanges, and support ticket contents, are retained as part of our customer service records.
pay188 collects personal data through the following channels:
pay188 processes your personal data for the following distinct purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, Contact, Account data |
| Age and identity verification (KYC) | Identity, Government ID, Financial data |
| Processing deposits and withdrawals | Financial, Identity data |
| Detecting and preventing fraud, money laundering, and prohibited conduct | All categories |
| Providing customer support and dispute resolution | Identity, Account, Communications, Gaming Activity data |
| Delivering personalised promotions and bonus offers | Account, Gaming Activity data |
| Responsible gaming monitoring and intervention | Account, Gaming Activity, Financial data |
| Platform security and technical performance | Technical, Device data |
| Regulatory compliance and record-keeping | Identity, Financial, Transaction data |
| Sending service updates and policy change notifications | Contact, Account data |
pay188 relies on the following legal bases to process your personal data:
pay188 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances and only to the extent necessary:
We engage carefully vetted third-party processors to support Platform operations, including payment processors (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja), cloud infrastructure providers, identity verification services, fraud detection agencies, live chat and customer support platforms, and game content studios. All processors are bound by data processing agreements that restrict their use of your data to the specific services they provide to pay188.
pay188 may share data within its corporate group for internal administrative, compliance, and reporting purposes, subject to the same data protection standards set out in this Policy.
pay188 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other authorities where required to do so by law, court order, or in connection with the investigation of fraud, money laundering, or other serious criminal activity. Where legally permitted, we will inform you of such disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of pay188's business, personal data held by pay188 may be transferred to the acquiring entity as part of that transaction. In such circumstances, pay188 will ensure that appropriate data protection obligations are imposed on the receiving party and will notify affected Members as required by applicable law.
The pay188 Platform is operated with infrastructure and service providers that may be located in multiple countries. As a result, your personal data may be transferred to, stored in, and processed in countries outside Indonesia. Where such international transfers occur, pay188 takes all reasonable steps to ensure that your data receives an equivalent level of protection to that provided under internationally recognised data privacy standards, including through the use of contractual clauses with processors and by selecting partners with recognised certifications.
If you have concerns about specific international transfer arrangements, you may contact our Data Protection contact (see Clause 15) for further information.
pay188 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of membership + 5 years post-closure | AML / regulatory compliance |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| KYC verification documents | 5 years post-Account closure | AML compliance |
| Game session & bet history | 3 years from session date | Dispute resolution, responsible gaming |
| Customer support communications | 3 years from last interaction | Legitimate interests — dispute resolution |
| Technical & device logs | 12 months from session date | Security monitoring |
| Marketing consent records | Until consent withdrawn + 2 years | Consent compliance |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Data subject to an active legal hold, regulatory investigation, or dispute will be retained until that matter is fully resolved.
pay188 implements a layered, defence-in-depth approach to data security. Key technical and organisational measures include:
pay188 respects your rights over your personal data. Depending on your circumstances and applicable law, you may hold the following rights:
Request a copy of the personal data pay188 holds about you, along with information about how it is used.
Request correction of inaccurate or incomplete personal data held in your Account profile.
Request deletion of your personal data where we no longer have a legitimate basis to retain it, subject to legal retention obligations.
Request that we limit processing of your data in certain circumstances, such as while a dispute or rectification request is pending.
Request a machine-readable export of personal data you have provided to us, where processing is based on consent or contract.
Object to processing based on legitimate interests, including direct marketing. We will honour marketing opt-outs immediately.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Request human review of any automated decision that significantly affects you, such as an Account suspension triggered by automated fraud detection.
To exercise any of the above rights, please contact pay188 using the details in Clause 15. We will respond to all valid requests within 30 days. We may request proof of identity before processing a data rights request in order to protect your data from unauthorised third-party access.
pay188 uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and support security functions. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly necessary | Session management, authentication, security tokens, load balancing | No — essential for Platform operation |
| Functional | Saving language preferences, game lobby settings, responsible gaming reminders | Yes — via browser settings |
| Analytical | Aggregated usage statistics to improve Platform performance and user experience | Yes — via browser settings or opt-out |
| Security / Fraud detection | Device fingerprinting, IP reputation checks, anomaly detection | No — required for Member protection |
pay188 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements on external websites. You may manage cookie preferences through your browser's settings at any time, though disabling strictly necessary or security cookies may impair Platform functionality.
The pay188 Platform is strictly for adults aged 21 years and over. pay188 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If pay188 becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated Account.
If you are a parent or guardian and believe that your child under the age of 21 has submitted personal data to pay188, please contact us immediately at the details provided in Clause 15, and we will act without delay.
The pay188 Platform may reference or link to third-party services such as payment processors, game studios, or sporting bodies (e.g., BRI Liga 1, FIFA, AFC). pay188 is not responsible for the privacy practices of those third parties. This Privacy Policy applies solely to data processed by pay188. We encourage you to review the privacy policies of any third-party services you interact with independently of the pay188 Platform.
pay188 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, the updated Policy will be published on this page with a revised effective date. Where changes significantly affect your rights or our processing activities, pay188 will provide direct notification via email or in-Platform message to registered Members prior to the changes taking effect.
Your continued use of the pay188 Platform after the revised effective date constitutes acceptance of the updated Privacy Policy. If you do not agree with the amendments, you may request Account closure before the changes take effect without penalty to any Real Money Funds balance held in your Wallet.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pay188, please contact us using the details below. All privacy-related correspondence will be acknowledged within 5 business days and resolved within 30 days of receipt.
We are committed to working with you directly to resolve any privacy concern. If you believe your data rights have not been adequately addressed, you retain the right to raise a complaint with the appropriate data protection supervisory authority in your jurisdiction.
Beyond the legal requirements of this Policy, pay188 upholds practical privacy commitments that go directly to how your data is handled every day on the Platform.
pay188 has never sold, and will never sell, your personal data to any third party for advertising, profiling, or commercial purposes. Your data serves one purpose: delivering the best possible experience on the Platform.
Every byte of data transmitted between your device and pay188's servers is protected by bank-grade 256-bit SSL/TLS encryption. Your financial details and personal information are never exposed in plain text.
pay188 verifies the identity and age of every Member through rigorous KYC checks. This protects our Members from fraud and ensures the 21+ age policy is consistently enforced across all accounts.
As a pay188 Member, you have the right to access, correct, export, and delete your personal data at any time. Submit a request to our support team and receive a response within 30 days, guaranteed.
pay188 collects only the data we genuinely need to operate the Platform safely and compliantly. We do not build advertising profiles, track your off-Platform behaviour, or aggregate your data for resale.
Whenever this Privacy Policy changes in a material way, pay188 notifies registered Members directly by email before the changes take effect — no silent updates, no surprise modifications.
Your data is safe with pay188. Explore our full game library, check out the latest sportsbook markets, or sign in to manage your account settings — knowing your privacy is protected at every step.